vjx99 Privacy Policy

This Privacy Policy is issued by vjx99 ("vjx99", "we", "us", or "our"), the operator of the online casino and sports betting platform accessible at vjx99.io. vjx99 is an entertainment platform designed for players based in Bangladesh, offering a comprehensive range of casino games, live dealer experiences, and cricket and sports betting markets — all transacted in Bangladeshi Taka (৳).

vjx99 acts as the data controller in respect of the personal data collected through the vjx99 platform. This means we determine the purposes and means by which your personal data is processed. Where we engage third-party service providers to process data on our behalf, those parties act as data processors and are bound by strict contractual obligations consistent with this Privacy Policy.

If you have any questions about this Privacy Policy or how vjx99 handles your personal data, you may contact our support team at any time. Our contact email address is displayed in the footer of this page. We aim to respond to all data-related enquiries within five business days.

vjx99 collects personal data in several categories depending on how you interact with the platform. The following table summarises the types of data we may collect and the primary reason for collection:

vjx99 does not collect any special category data (such as racial or ethnic origin, political opinions, religious beliefs, biometric data, or health information) unless such data is voluntarily provided by a player in the context of a responsible gaming self-exclusion request, in which case it is handled with the highest degree of confidentiality and used solely for the purpose of administering the exclusion.

vjx99 collects personal data through the following primary channels:

• Account registration: When you create a vjx99 account, you provide identity and contact information directly through the registration interface.
• Deposits and withdrawals: When you initiate a financial transaction via bKash, Nagad, Rocket, Upay, Visa, or Mastercard, relevant transaction and payment method data is captured to facilitate and verify the transaction.
• KYC verification: When vjx99 requests identity verification, you submit documents directly to our verification team via the secure upload facility in your account settings.
• Platform usage: Technical and usage data is collected automatically through server logs, session tracking, and analytics tools as you navigate and interact with the vjx99 platform.
• Cookies and similar technologies: vjx99 uses cookies and similar tracking technologies to maintain session state, remember your preferences, and gather aggregate analytics data. Further detail is provided in Section 7 of this policy.
• Customer support interactions: When you contact the vjx99 support team via email or live chat, the content of those communications is stored to facilitate resolution and maintain a record of the interaction.
• Third-party data sources: In limited circumstances, vjx99 may receive supplementary identity or fraud-risk data about you from regulated third-party identity verification providers. This data is used solely to assist in confirming your identity or assessing fraud risk and is not used for marketing purposes.

vjx99 uses the personal data we collect for the following specific purposes:

• Account creation and management: To register your account, authenticate your identity at login, maintain your account settings and preferences, and communicate important account-related updates.
• Transaction processing: To process deposits and withdrawals in Bangladeshi Taka via your chosen payment method, reconcile transaction records, and investigate any payment disputes or discrepancies.
• Identity and age verification: To confirm that you meet the 21+ age requirement and to comply with know-your-customer (KYC) obligations before processing withdrawal requests above applicable thresholds.
• Fraud prevention and security: To detect, investigate, and prevent fraudulent activity, bonus abuse, multi-accounting, money laundering, and other conduct prohibited under the vjx99 Terms & Conditions.
• Regulatory compliance: To fulfil obligations under applicable anti-money laundering (AML) frameworks, including the maintenance of transaction records and the reporting of suspicious activity where legally required.
• Responsible gaming: To monitor account activity for indicators of problematic gambling behaviour and to administer responsible gaming tools such as deposit limits, self-exclusion, and cooling-off periods when requested or required.
• Platform improvement: To analyse aggregate usage patterns, identify technical issues, optimise game and feature performance, and develop new platform capabilities that better serve Bangladeshi players.
• Customer support: To respond to your enquiries, investigate complaints, and resolve disputes in a timely and accurate manner.
• Marketing communications: To send you promotional offers, bonus notifications, and news about vjx99 features and events — but only where you have given your consent to receive such communications. You may withdraw consent at any time.

vjx99 processes your personal data on one or more of the following legal bases, depending on the specific processing activity in question:

• Contractual necessity: Processing that is necessary to perform our obligations under the vjx99 Terms & Conditions, including account management, transaction processing, and customer support. Without this processing, we would be unable to provide the Service to you.
• Legal obligation: Processing required to comply with applicable legal requirements, including anti-money laundering regulations, age verification requirements, and any direction received from a competent regulatory or law enforcement authority.
• Legitimate interests: Processing carried out in pursuit of vjx99's legitimate business interests, including fraud prevention, platform security, and service improvement, provided that those interests are not overridden by your rights and interests. vjx99 conducts a balancing assessment before relying on this basis.
• Consent: Processing activities that go beyond what is strictly necessary for the operation of the Service — most notably, the sending of marketing communications and the use of non-essential cookies — are conducted only where you have given your prior, informed, and freely withdrawable consent.

vjx99 does not sell, rent, or trade your personal data. We share your data only in the limited circumstances described below and only to the extent necessary for the stated purpose:

• Payment service providers: We share relevant financial and identity data with bKash, Nagad, Rocket, Upay, Visa, and Mastercard — and their underlying banking infrastructure — as necessary to process your deposits and withdrawals. These providers operate under their own privacy frameworks and regulatory obligations.
• Identity verification providers: Where we engage a regulated third-party KYC or document verification service to assist in confirming your identity, we share the identity documents and personal data necessary for that verification to be performed.
• Game content providers: Some aggregate, pseudonymised usage data may be shared with game providers such as Pragmatic Play, Evolution Gaming, Microgaming, NetEnt, Spribe, and Ezugi to facilitate technical support and game performance analytics. Individual player identity data is not shared with game providers for commercial purposes.
• Fraud prevention and security services: We may share technical data (such as IP addresses and device fingerprints) with specialist fraud detection services that help us identify and prevent account abuse, bonus fraud, and suspicious betting patterns.
• Legal and regulatory authorities: vjx99 will disclose personal data to law enforcement agencies, regulatory bodies, or courts when required to do so by applicable law, a court order, or a lawful regulatory direction. We will endeavour to notify you of such disclosure where we are legally permitted to do so.
• Business transfers: In the event of a merger, acquisition, or sale of all or part of vjx99's business, your personal data may be transferred to the acquiring entity as part of the transaction. We will notify registered players of any such transfer and ensure that your data remains subject to protections consistent with this Privacy Policy.

All third parties with whom vjx99 shares personal data are required by contract to process that data only for the specified purpose, to maintain appropriate security measures, and to comply with applicable data protection law.

vjx99 uses cookies and similar technologies (such as web beacons and local storage) to deliver and improve the platform experience. Cookies are small text files placed on your device when you visit the vjx99 website. They serve the following functions on our platform:

• Essential cookies: Required for the platform to function correctly. They maintain your login session, remember your account preferences, and ensure that the platform responds correctly to your actions. These cookies cannot be disabled without impairing the functionality of the Service.
• Analytics cookies: Used to collect aggregate, anonymised data about how players navigate and use the vjx99 platform. This data helps us identify technical issues, understand which features are most used, and make informed decisions about platform improvements. These cookies do not identify you personally.
• Security cookies: Used to detect and prevent fraudulent login attempts, bot activity, and suspicious session behaviour. These cookies are essential for maintaining the security of your account.
• Preference cookies: Used to remember your language preferences, display settings, and other personalisation choices so that you do not need to re-enter them on each visit.

vjx99 does not use third-party advertising cookies or cross-site tracking technologies for the purpose of serving targeted advertisements on external websites. You may manage your cookie preferences through your browser settings at any time, though disabling essential cookies may affect your ability to use certain features of the platform.

vjx99 retains personal data for as long as is necessary to fulfil the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by applicable law. The following general retention principles apply:

• Active accounts: Personal data associated with an active vjx99 account is retained for the duration of the account's active status plus a minimum post-closure period as required by applicable regulatory frameworks.
• Financial and transaction records: Records of deposits, withdrawals, and betting activity are retained for a minimum of five years following the date of the transaction, in accordance with standard AML record-keeping requirements.
• KYC documentation: Identity verification documents are retained for a minimum of five years following account closure or the completion of the relevant verification process, whichever is later.
• Support communications: Customer support interactions are retained for a period of two years from the date of the interaction, to allow for the investigation of complaints or disputes that may arise after the initial exchange.
• Marketing consent records: Records of your marketing consent or opt-out status are retained for as long as is necessary to demonstrate compliance with your stated preferences.

Upon the expiry of the applicable retention period, personal data is securely deleted using industry-standard data destruction methods, or anonymised such that it can no longer be attributed to any identifiable individual.

As a vjx99 player, you have the following rights in relation to your personal data. vjx99 is committed to facilitating the exercise of these rights in a timely and transparent manner:

• Right of access: You have the right to request a copy of the personal data vjx99 holds about you. We will provide this in a structured, commonly used format within a reasonable period of your request.
• Right to rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. You may update many of your account details directly within your vjx99 account settings.
• Right to erasure: In certain circumstances, you have the right to request that vjx99 delete the personal data we hold about you. This right is not absolute — where we are required to retain data by law or for the defence of legal claims, we may be unable to comply with a deletion request in full.
• Right to restrict processing: You may request that vjx99 restrict the processing of your personal data in circumstances where you contest its accuracy, where the processing is unlawful but you prefer restriction to deletion, or where we no longer need the data but you require it for the establishment of a legal claim.
• Right to data portability: Where processing is based on your consent or on a contractual necessity, you have the right to receive the personal data you have provided to vjx99 in a machine-readable format and to transmit it to another data controller.
• Right to withdraw consent: Where vjx99 processes your data on the basis of your consent (such as for marketing communications), you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out prior to the withdrawal.
• Right to object: You have the right to object to the processing of your personal data where that processing is based on vjx99's legitimate interests. vjx99 will cease such processing unless it can demonstrate compelling legitimate grounds that override your interests, rights, and freedoms.

vjx99 implements a comprehensive set of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction, or alteration. These measures include:

• End-to-end SSL/TLS encryption for all data transmitted between your device and the vjx99 platform.
• Industry-standard password hashing to ensure that account credentials are never stored or transmitted in plain text.
• Firewall protection and intrusion detection systems monitoring for unauthorised access attempts at the network and application layer.
• Role-based access controls ensuring that vjx99 staff can access personal data only to the extent necessary for their specific job function.
• Regular security assessments and penetration testing conducted by qualified security professionals.
• Secure, encrypted storage of KYC documentation and verification files, accessible only by authorised compliance personnel.

While vjx99 takes all reasonable steps to protect your data, no online platform can guarantee absolute security. In the event of a data breach that is likely to result in a risk to your rights and freedoms, vjx99 will notify affected players without undue delay and will take immediate remedial action to contain the breach and prevent recurrence.

You also have a responsibility to keep your account secure. You should use a strong, unique password for your vjx99 account and should not share your login credentials with any third party. If you suspect that your account has been compromised, contact vjx99 support immediately.

vjx99 strictly prohibits the use of the platform by individuals under the age of 21. The platform is designed, marketed, and operated exclusively for adults. vjx99 does not knowingly collect personal data from individuals under the age of 21.

If vjx99 becomes aware that personal data has been collected from an individual who is under 21 years of age, we will immediately suspend the relevant account, void any real-money transactions associated with it, return any deposited funds to the source payment method, and delete all personal data collected in connection with that account.

If you are a parent or guardian and you believe that a minor in your care has registered a vjx99 account, please contact us immediately at [email protected]. We take underage access to gambling platforms extremely seriously and will act swiftly to address any confirmed case.

vjx99 reserves the right to update or amend this Privacy Policy at any time in response to changes in applicable law, regulatory guidance, or our internal data processing practices. The effective date displayed at the top of this page will be updated whenever a revision is published.

Where a proposed change is material — for example, a change that significantly affects how we use your personal data or that introduces a new category of data sharing — vjx99 will provide advance notice to registered players via their registered email address or through a prominent notification on the vjx99 platform. Non-material clarifications and formatting updates may be made without specific advance notice.

Your continued use of the vjx99 platform following the publication of a revised Privacy Policy constitutes your acknowledgement of the changes. If you do not agree with the revised policy, you should cease using the platform and contact support to arrange the closure of your account and the return of any verified real-money balance.

All previous versions of this Privacy Policy are archived and available upon request by contacting [email protected].